Remote Live Chat Representative

Posted 10 hours ago

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Job Details

Full Time

Location

Prince Edward Island

Salary

dollar sign 21 to 40 per hour (plus commission)

Job Description

Remote Live Chat Representative
Location: Remote
Job Type: Full-Time/Part-Time (depending on need)

Job Summary:
The Remote Live Chat Representative is responsible for engaging with customers through live chat platforms to answer questions, resolve issues, and provide a positive online experience. This role requires quick thinking, excellent written communication skills, and the ability to multitask efficiently in a remote environment.

Key Responsibilities:

Respond promptly to customer inquiries via live chat systems.
Provide accurate, helpful information regarding products, services, or policies.
Handle multiple chats simultaneously while maintaining high quality and accuracy.
Troubleshoot customer issues and escalate when necessary to the appropriate teams.
Maintain detailed records of customer interactions and resolutions.
Meet established performance targets for response time, customer satisfaction, and chat volume.
Follow company protocols for communication style, tone, and problem resolution.
Continuously develop knowledge of products, services, and promotions to assist customers effectively.

Required Skills and Qualifications:

High school diploma or equivalent; additional education is a plus.
Previous experience in live chat support, customer service, or a related field.
Excellent typing skills (minimum 50 words per minute preferred) with high accuracy.
Strong written communication skills with a professional and friendly tone.
Ability to multitask, prioritize, and manage time effectively.
Comfortable navigating multiple systems and platforms simultaneously.
Self-motivated with the ability to work independently in a remote setting.
Proficient in using CRM software and chat management tools.

Work Environment:

Must have a stable internet connection, computer, and a quiet, distraction-free workspace.
May require flexible scheduling, including weekends or evenings, based on chat volume.

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