Live Chat Customer Representative -TD

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Job Details

Full Time

Location

Prince Edward Island

Salary

dollar sign 21 to 40 per hour (plus commission)

Job Description

Live Chat Customer Representative – TD (Remote)

Location: Remote
Job Type: Full-Time / Part-Time
Department: Customer Support / Digital Service
Reports To: Customer Experience Manager / Team Lead

Position Summary:

We are seeking a proactive and customer-focused Live Chat Customer Representative to support the TD team remotely. In this role, you will interact with customers through live chat to provide real-time support, resolve inquiries, and enhance the overall customer experience. This is a non-voice position, ideal for candidates who excel in written communication and multitasking.

Key Responsibilities:

Respond promptly to customer inquiries through live chat in a professional and friendly manner.
Assist customers with questions related to accounts, products, transactions, and services.
Troubleshoot and guide users through common issues or technical challenges.
Maintain clear, accurate, and concise chat records in the company’s CRM system.
Handle multiple chat conversations simultaneously while maintaining service quality.
Escalate complex or unresolved issues to the appropriate internal departments.
Stay informed about company products, services, policies, and system updates.
Meet or exceed KPIs related to response time, customer satisfaction, and resolution rate.
Uphold the brand voice and tone across all written communication.

Qualifications:

Previous experience in a live chat, customer service, or remote support role.
Excellent written English and communication skills with a focus on clarity and empathy.
Ability to manage several chats at once and remain composed under pressure.
Familiarity with live chat platforms (e.g., Zendesk Chat, LiveChat, Intercom).
Strong attention to detail and the ability to follow processes and protocols.
Self-motivated and capable of working independently in a remote environment.
Reliable internet connection and a quiet, dedicated workspace.

Preferred Qualifications:

Experience in banking, fintech, or customer service for financial products (if related to TD Bank or similar).
Knowledge of CRM systems and digital customer service tools.
Bilingual communication skills are a plus.
Availability for evening, weekend, or rotating shifts as needed.

What We Offer:

Fully remote work with flexible shift options.
Competitive compensation with performance bonuses.
Paid time off, holiday benefits, and wellness support.
Onboarding, training, and opportunities for career growth.
A collaborative, inclusive team culture focused on customer excellence.

About TD

TD Bank Group, officially known as Toronto-Dominion Bank, is one of Canada’s largest and most respected financial institutions. Headquartered in Toronto, Ontario, it was founded in 1855 and became TD Bank after the merger of the Bank of Toronto and the Dominion Bank in 1955. As of 2025, it employs over 90,000 people worldwide and is led by CEO Bharat Masrani. TD is one of the “Big Five” Canadian banks and is well-known for its strong customer service, innovative banking technology, and a workplace culture that emphasizes diversity, equity, and inclusion (DEI). TD operates across multiple sectors including retail banking, commercial and corporate banking, wealth management, technology, data analytics, cybersecurity, and risk management. It’s also widely recognized for its inclusive hiring practices, internal career growth opportunities, flexible work models, and commitment to sustainability—aiming for net-zero carbon emissions by 2050. In the U.S., TD operates as TD Bank, America’s Most Convenient Bank®, with a major presence along the East Coast and headquarters in Cherry Hill, New Jersey. The bank serves over 27 million customers globally, with more than 16 million digital users and over 2,200 branches across North America. With a market cap of around $130 billion CAD, TD continues to be a top choice for professionals looking for stability, growth, and a values-driven environment. Employees are drawn to its competitive pay, strong benefits, focus on mental health, learning and development programs, and a reputation for being one of Canada’s Top Employers year after year.