Senior Service representative, Global Trade Operations

Application Deadline:

09/20/2024

Address:
250 Yonge Street

Job Family Group:

Customer Shared Services

MANDATE

Provide specialized support and service to the management of Global Trade Operations by delivering service excellence to our customers across North America and the UK.

Experience in Trade Finance Operations with a strong background in processing Supply Chain Finance transactions, Accounting and related reconciliations, Documentary credits including proficiency in the use of automated systems is required.

KEY AREAS OF ACCOUNTABILITY

Ensure that all Supply Chain Finance transactions are handled in accordance with the program rules, Service Level Agreements with specific attention being paid to compliance, credit, documentary and settlement risks inherent in these transactions, specifically:

• Process and complete Supply Chain Finance funding requests and repayments in accordance with bank's process standards ensuring the transactions remain within the authorized limits at all times.
• Ensure service level agreements are consistently met and that customer service is maintained at a high level.
• Effectively manage the risks associated with day to day transactions.
• Closely review transactions ensuring full compliance with regulations and Bank requirements.
• Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank Policy and Procedures.
• Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.
• Acquire and maintain a high level of competence and awareness in trade related matters.
• Assist in building relationships with internal business partners, as appropriate, through daily interaction. Partner with other operational areas to ensure delivery of timely, quality and efficient processing activities.
• Demonstrate efficient and effective use of the processing systems.
• Participate and contribute in initiatives such as process or system enhancements or new product implementation.
• Participate in UAT or other related system testing requirements from time to time

KNOWLEDGE AND SKILLS

1-2 to 3 years of related experience.

2-University degree or related qualifications required

3-Thorough knowledge of Supply Chain Finance transactions including the knowledge and understanding of various types of program structures is required.

4-Proven accuracy with alphanumeric data entry supplemented with strong organizational skills.

5- Sound technical competency in all aspects of accounting, Reconciliation and auditing procedures.

6-Strong analytical and problem-solving skills

7-Strong customer service and relationship management skills

8-Strong written and oral communication skills

9-Ability to multi-task in a fast-paced environment

WORKING CONDITIONS

May be required to work on statutory holidays and within differing time zones as dictated by the business.

Salary :

$37,500.00 - $69,500.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.