Senior Consultant/ Manager, Microsoft - Functional Dynamics 365 CRM Lead

Overview
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?

We are looking for candidates that have passion for technical challenges, a keen interest in AI technologies, show strong analytical and communication skills and have hands-on experience with planning, designing, developing, and implementing Microsoft enterprise solutions.

The KPMG Microsoft practice is currently our fastest growing practice. We are seeing tremendous client demand in many different sectors, and we don't anticipate that slowing down in the next couple of years.

What you will do
The successful candidate will have a range of responsibilities, including:

• Lead delivery for Dynamics 365 CRM and other Power Platform implementation projects, enhanced with AI and Copilot technologies
• Lead workshops and training sessions to empower clients and team members with the knowledge and skills to maximize the value of Power Platform solutions
• Lead requirements gathering and provide design guidance for Dynamics 365 CE CRM / Power Platform projects - enhanced with AI and Copilot technologies
• Collaborate with cross-functional teams to design and implement effective CRM solutions that align with client requirements
• Participate and lead cutting-edge work and projects around AI, utilizing tools such as OpenAI, GPT, Copilot, and others to enhance business solutions and drive innovation
• Provide leadership and functional guidance in the implementation phase to ensure a successful delivery for Microsoft Dynamics 365 CE / Power Platform projects, also leveraging AI technologies
• Effectively communicate with clients, lead meetings, and manage action items
• Keep up-to-date with the latest D365 CRM/Power Platform features, AI advancements, and best practices

What you bring to the role
The successful candidate must have the following criteria:

• 5+ years hands-on experience in a functional lead role, with a strong focus on Microsoft Power Platform technologies and Dynamics 365 CRM.
• Proven track record of leading and participating in successful project deliveries in a fast-paced, dynamic environment.
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively with clients and internal teams to deliver high-quality solutions.
• An understanding of AI technologies and their application in enhancing CRM and Power Platform solutions.
• Commitment to continuous learning and staying up-to-date with the latest technologies and industry trends.
• A university degree in Information Technology, Business Administration, Computer Science, Engineering, or other relevant fields.
• Microsoft and/or Azure Certifications are a plus.
• Excellent communication skills.

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here .

Adjustments and accommodations throughout the recruitment process
At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing cdnersteam@kpmg.ca or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page .