Portfolio Delivery Lead (Program Management), Commercial Deposits & Merchant Services

Application Deadline:

09/26/2024

Address:
33 Dundas Street West

Job Family Group:

Strategy & Change

Leads assigned projects from project initiation to implementation to achieve desired business results. Ensures that a successful business outcome is the prime measure of project success including delivering projects on time, within budget, within quality standards and to the satisfaction of the project sponsor. Drives to mitigate execution risk to achieve the desired business outcomes. Understands the business/group and facilitates communication with other program/project managers and stakeholders efficiently and effectively. Directs, manages, and coordinates team members including other project managers, business and technology resources, user groups, internal and external consultants and contractors, as well as vendors and external regulatory organizations.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Provides strategic input into business decisions as a trusted advisor.
• May network with industry contacts to gain competitive insights and best practices.
• Influences and negotiates to achieve business objectives.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Manages/validates financial forecasts and conducts ongoing reconciliation.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Socializes change management plans with stakeholders and consistently measures project effectiveness and adoption.
• Directs complex initiatives typically involving multiple business units.
• Exercises direct accountability for projects with up to 50 team members
• Negotiates complex contracts with external vendors (in consultation with Strategic Sourcing) to ensure receipt of specific resources and materials
• Takes ownership of the project from cradle to grave and ensures all project artifacts are completed.
• Manages overall project budget.
• Provides guidance to the project sponsor on the implementation and sustainment of projects, resulting in successful project outcomes.
• Manages all aspects of the project lifecycle, including business, operational and technology deliverables. Ensures all project processes are completed.
• Ensures change management plans are developed, socialized and consistently measured to deliver the expected project benefits and adoption.
• Executes project requirements in governance frameworks focused on risk appetite, regulatory and compliance standards.
• Develops all related project management artifacts, while complying with applicable enterprise standards
• Monitors and controls project deliverables. Makes recommendations and adjustments to the overall project plan to achieve deliverables,
• Provides project sponsor with advice on the viability of the business case (costs, benefits, KPIs, etc.) throughout the project.
• Understands project interdependencies and demonstrates critical thinking that proactively identifies project risks and establishes effective risk mitigation from the outset.
• Demonstrates stakeholder partnership that involves effective communicating with the project sponsor; gains and builds trust and rapport.
• Demonstrates ownership and commitment by holding themselves accountable for the identification and resolution of project problems.
• Leads and/or represents the project in project team meetings, governance forums and inter-department forums.
• Adheres to Bank risk, regulatory and compliance controls.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Delivering the annual project plan for the North American Commercial Deposits and Merchant Services team
• Recommending delivery strategies within a $30MM+/year portfolio of multiple parallel projects, and seeking synergies with other portfolios across the bank
• Direct management of full-time employees and contractors and influence 100+ stakeholders participating in projects within the portfolio
• Prime relationship with delivery stakeholders including Product Management, Digital & Innovation, Onboarding & Service, Billing, Financial Crimes Unit, AML, Finance, Risk, and others
• Maintaining partnerships with the Technology Delivery, Application Development and IT Operations teams
• Key contact for two executives accountable for Commercial Deposits and Merchant Services respectively on all matters related to active, past and future deliveries within their organizations
• Providing bank executives a continuous view on all aspects of portfolio delivery for North American Commercial Deposits and Merchant Services

• 
  Qualifications:
• Typically 7+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
• Project management experience - 6 to 8 years.
• Valid PMP designation from the Project Management Institute (PMI) is an asset.
• Entrepreneurial skills - In-depth.
• Judgement skills - In-depth.
• Learning agility - In-depth.
• Stakeholder management - Expert.
• Able to navigates challenging situations effectively.
• Able to apply project management methodologies or approaches.
• Able to manage project and business risks, including project interdependencies.
• Able to resolve project issues effectively.
• Seasoned professional with a combination of education, experience and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data driven decision making - In-depth / Expert.

Salary :

$84,000.00 - $156,000.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.