Help Desk, Level 2

Posted 26 days ago

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Job Details

Full Time

Location

Canada

Job Description

Help Desk Specialist Level 2 (#62063)

About the Job:

Mindwire Systems is seeking a Desktop Hardware Support Consultant to work in a fast-paced environment for one of our valued Federal Government Clients.
Client Location: 235 Queen Street. Ottawa, ON (ON-SITE).

Responsibilities but not limited to:

• Prepare and install user laptop or tablet office use or for users with teleworking agreements or during "work at home conditions" in accordance with departmental standards;
• Provide technical expertise, advice and troubleshooting assistance to IT Service Desk and Desktop Support resources regarding resolution of software and hardware issues associated with laptop/desktop computers, mobile devices/phones, and peripherals/printers
• Install, maintain and troubleshoot computer components to resolve issues with network cables, RAM, video cards, etc.
• Input data into the departmental incident and problem tracking systems on the evolution of assigned incidents;
• Provide technical expertise/advice on network problem analysis including monitoring network management systems;
• Provide technical expertise/advice on IT incidents or problems that have been escalated requiring in-depth analysis to propose solution.
Requirements and Qualifications:
• Ability to express themselves in both official languages. (English-French)
• Must have Security Clearance/ Secert Clearance
• 5+ years of experience.
How to Apply:

Online:
To apply for this and other suitable exciting opportunities with Mindwire Systems Ltd., you can apply online through the button on the top right.

E-mail:
Please email Rasha at rasha.abuhadra@mindwire.ca with an attached copy of your RESUME.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

About Great Canadian Gaming Corp.

Great Canadian is a leading gaming, entertainment and hospitality company in Canada. With 28 gaming properties across Ontario, British Columbia, Nova Scotia, New Brunswick and Washington State, Great Canadian's facilities include interactive gaming, thrilling horse racing, a variety of dining amenities, show theatres and hotels. Working closely alongside crown and industry partners, Great Canadian is driven to provide outstanding service to guests, rewarding opportunities for team members and superior value to shareholders. Fundamental to the company’s culture is its commitment to social responsibility. “PROUD of our people, our business, our community” is Great Canadian’s brand that unifies the company’s community, volunteering and social responsibility efforts. Under the PROUD program, Great Canadian annually invests over $2.5 million in our communities, and in 2017, over 1,900 charitable organizations were supported by Great Canadian. In each Canadian gaming jurisdiction, a significant portion of gross gaming revenue from gaming facilities is retained by our crown partners on behalf of their provincial government for the purpose of supporting programs like healthcare, education and social services.