Appraisal Operations Analyst - Private Client Insurance Services

Work Location:
Toronto, Ontario, Canada

Hours:
35

Line of Business:
TD Insurance

Pay Details:
$53,150 - $83,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is part of TD Bank Financial Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Purpose

TDI Appraisal Operations - will be primarily responsible for supporting the day to day operations of the appraisal department. This role will also take on initiatives aimed at providing personal growth opportunities, namely developing into an appraiser role, while supporting the overall department goals.

Key Accountabilities

• Provide quality assurance reviews of incoming work to ensure adequate standards are met within a timely manner
• Update homeowners insurance policies (via Guidewire) using the completed home inspection report and accurately capturing the appraised Building Limit and all underwriting details
• Communicate policy changes with clients either verbally or via email and answer any appraisal related questions
• Support the day to day workflow of the appraisal department by ensuring appraisal requests are accurately assigned tracked, reported and actioned to maintain SLA's
• Scheduling duties to support efficient production of field staff
• Develop skills required to become a field asset, such as:
  
  • Analyzing and resolve disputes related to customer complaints, replacement cost and risk engineering, etc.
  • Interview industry professionals including but not limited to general contractors, engineers, architects, interior designers and other design and construction professionals. This is will facilitate a deep understanding of custom home construction and contribute to the data used to estimate replacement costs.
  • Become a subject matter expert for customers, underwriting (advisors), claims, and other GI departments such as pricing, product, customer strategy, Agile, etc.
  • Building a network of construction and home professionals and service providers
• Promote the TD brand by acting as a point of contact for TD and interacting with clients over the phone when necessary and being a first point of contact for our clients.

Knowledge and Skills

• Proficient understanding of personal insurance and the impact that the appraisal role plays on day to day underwriting with a minimum of 2-3 years of insurance experience (preferably in the high net worth space)
• Understanding of or willingness to learn residential and commercial construction practices, techniques and building codes
• Architectural, custom home construction and/or estimating background an asset
• CRM/CIP considered an asset
• Must hold OTL License (additional consideration will be given to candidates with additional licenses)
• Proficient at all MS Office products and willing to learn new processes and technology
• Subject matter expert in Guidewire Policy Centre
• Excellent communication skills including emailing and verbal
• Claims and/or underwriting background, preferably in the high net worth space.
• Attention to detail and accuracy
• Excellent time management skills and ability to work with strict and often overlapping deadlines.
• Work proactively with direct manager to develop improved client experience, operational and practice management practices and overall personal development.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.